Our medical records team specialise in overcoming the challenges to deliver a fast and efficient service that ensures the progress of each claim.
From obtaining client consent to secure delivery of records from multiple sources, our robust process tracks each set of records to make certain they are provided as quickly and as securely as possible.
Obtaining medical records can be a time-consuming and burdensome task but our medical records team specialise in overcoming the challenges to deliver a fast and efficient service that ensures the progress of your claim.
Our people are the core of our business, it is their passion and tenacity driving the high standards of customer service we are known for.
Having acquired experience in various areas of the business I now focus on HR and Customer Care. I am naturally empathic which makes me effective in my customer care role especially when handling cases that are complex and sensitive in nature. With my role encompassing HR, I get the opportunity to ensure we have a learning and development plan in place that delivers the right knowledge to the right areas of the business. It is my responsibility to ensure e-medicals is built on culture of value, respect and continuous development.
Leanne Hector – HR & Customer Care Manager
I am most definitely a solutions person and I don’t give up when faced with a challenge, in fact my 16 years industry experience helps me find a solution to almost anything! It is important to me to foster an open and honest working environment which encourages the team to share experiences, making them more effective. I understand what solicitors need from a medical agency and make it my priority to ensure we have the skills and capabilities of meeting those needs.
Jenny Price , Operations Manager
Having worked in the personal injury sector for over 10 years, I have a deep understanding of both the industry and the medico-legal needs of claimant law firms, brokers and insurers. Conducting business ethically and with integrity is central to e-medicals ethos and helps us attract and retain the best customers because law firms are wanting a business partner that upholds their own set of ethical standards and values.
Brionie Cook-Scowen, Head of Business Development
Having gone through a personal injury claim myself, I know how important it is to offer the personal touch because I know that no two cases are ever the same. I enjoy the challenge that each new case brings and I endeavour to ensure the quality of our service goes above and beyond our client’s expectations.
Claire Eastmond, Case Handler
Before joining e-medicals, I worked as a Personal Injury Fee Earner so I really understand the broader context of my role. The best part of my job is dealing with highly complex cases and I take pride in finding the most suitable medical experts for each case.
I am bilingual which has helped me create a great working relationship with Polish speaking claimants.
Klaudia Marriott, Case Handler
I specialise in soft tissue injuries that arise from Road Traffic Accidents and I believe it's important to make myself available to the instructing solicitor and injured party throughout the whole process. I work hard to ensure I deliver a service based on integrity and trust and I think that is why our customers keep coming back.
Helen Wilson, RTA Case Handler
Before joining e-medicals, I was a Customer Service Manager at a high-street bank and this has really shaped the way I approach my role. I’m a detail person so easily identify problems and solutions which has helped me build a great rapport with our customers and their clients. Learning and development is important to me and I recently completed an “Introduction To Law” course in my spare time. This just pushes me further in assisting clients in the way I know best, personally.
Laura Berkley – Case Handler
With bags of experience in every aspect of case handling my current role focuses on complex multi-track cases. Integrity is really important to me so I do all I can to build up a relationship with our instructing parties, this gives me insight into their needs and expectations which I then do everything I can to meet and exceed them.
Oliver Goom – Case Handler
I am involved with the end-to-end finance function from budget planning and invoicing to legal compliance, whilst all the time providing support and guidance to other internal departments.
Accounts isn’t usually a department at the forefront of customer service but we shouldn’t underestimate the role we play. I regularly speak with our instructing solicitors and enjoy the contribution I make to developing strong working relationships.
Natalie McMaster – Finance Manager