e-medicals delivers robust, independent medico-legal solutions with a sense of responsibility, integrity and transparency.
Medico-Legal Reporting
Clinically led, independent medico-legal evidence for all types of personal injury claims.
Medco
Initial, fixed-cost medical report for soft-tissue injury claims.
Rehabilitation
Cost-effective treatment and diagnostic services to aid the recovery journey.
Medical Records Collation
An efficient and tracked service from consent to secure delivery of medical records.
Clinical Excellence & Exceptional Service
At e-medicals, we promise innovative medico-legal solutions delivered with an unrivalled commitment to service quality and efficiency.
By combining the highest levels of clinical excellence with best practice, e-medicals has built an enviable reputation as an industry leader.
The Team
Our people are the core of our business, it is their passion and tenacity driving the high standards of customer service we are known for.
MEET OUR TEAM
Having acquired experience in various areas of the business I now focus on HR and Customer Care. I am naturally empathic which makes me effective in my customer care role especially when handling cases that are complex and sensitive in nature. With my role encompassing HR, I get the opportunity to ensure we have a learning and development plan in place that delivers the right knowledge to the right areas of the business. It is my responsibility to ensure e-medicals is built on culture of value, respect and continuous development.
I am most definitely a solutions person and I don’t give up when faced with a challenge, in fact my 16 years industry experience helps me find a solution to almost anything! It is important to me to foster an open and honest working environment which encourages the team to share experiences, making them more effective. I understand what solicitors need from a medical agency and make it my priority to ensure we have the skills and capabilities of meeting those needs.
Having worked in the personal injury sector for over 10 years, I have a deep understanding of both the industry and the medico-legal needs of claimant law firms, brokers and insurers. Conducting business ethically and with integrity is central to e-medicals ethos and helps us attract and retain the best customers because law firms are wanting a business partner that upholds their own set of ethical standards and values.
Having gone through a personal injury claim myself, I know how important it is to offer the personal touch because I know that no two cases are ever the same. I enjoy the challenge that each new case brings and I endeavour to ensure the quality of our service goes above and beyond our client’s expectations.
Before joining e-medicals, I worked as a Personal Injury Fee Earner so I really understand the broader context of my role. The best part of my job is dealing with highly complex cases and I take pride in finding the most suitable medical experts for each case.
I am bilingual which has helped me create a great working relationship with Polish speaking claimants.
I specialise in soft tissue injuries that arise from Road Traffic Accidents and I believe it's important to make myself available to the instructing solicitor and injured party throughout the whole process. I work hard to ensure I deliver a service based on integrity and trust and I think that is why our customers keep coming back.
Before joining e-medicals, I was a Customer Service Manager at a high-street bank and this has really shaped the way I approach my role. I’m a detail person so easily identify problems and solutions which has helped me build a great rapport with our customers and their clients. Learning and development is important to me and I recently completed an “Introduction To Law” course in my spare time. This just pushes me further in assisting clients in the way I know best, personally.
With bags of experience in every aspect of case handling my current role focuses on complex multi-track cases. Integrity is really important to me so I do all I can to build up a relationship with our instructing parties, this gives me insight into their needs and expectations which I then do everything I can to meet and exceed them.
I am involved with the end-to-end finance function from budget planning and invoicing to legal compliance, whilst all the time providing support and guidance to other internal departments.
Accounts isn’t usually a department at the forefront of customer service but we shouldn’t underestimate the role we play. I regularly speak with our instructing solicitors and enjoy the contribution I make to developing strong working relationships.
We find [e-medicals] go over and above the levels of service we have experienced from other medical agencies. We have been particularly impressed with their responsiveness to queries from us and our clients and their willingness to assist where unusual difficulties arise
Tom Payne Director and Head of PI, Actons Solicitors
Trusted by You
The service we have received from e-medicals has been outstanding. They are extremely customer focused and are able to find solutions. Their panel of experts is wide-ranging and they have been able to find experts on their panel where larger Tier 1 Companies have failed to do so. I couldn’t recommend them highly enough
James Hardy Wosskow Brown
Trusted by You
Unlike other Medical Agencies (e-medicals) will appoint a case handler who becomes the key contact for the individual case. This ensures both continuity and certainty as every client is different. They will go to great lengths to identify and source the most appropriate expert based upon a client’s individual needs, ensuring the process for obtaining medical evidence is as smooth as possible. The result; they really do provide high quality medical reports for personal injury claims.
Victoria Smithyman Senior Associate, Harding Evans Solicitors
Trusted by You
I have been using the services of [e-medicals] & Medcare for over 6 years now. I find them always efficient and knowledgeable in a competitive industry. They are adaptable which is important in a legal sector that is constantly evolving and they are willing to “think outside the box” and for me that sets them apart from other agents.
Deborah Parkinson Associate, Fieldings Porter
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