Unrepresented Claimants

Unrepresented
Claimants

For the Injured Party

Have you have suffered a personal injury as a result of a road traffic accident?

If you have suffered a personal injury as a result of a road traffic accident and decided to make a claim through the Official Injury Claim portal you are required to have a medical examination with an accredited medical expert.

The medical expert will provide a report on your injuries which the compensator will then use to make you an offer.

We are approved by Medco and the Official Injury Claim service to produce medical reports for people injured in road traffic accidents. With a nationwide panel of accredited medical experts we will always find the right expert for you, providing a local, convenient appointment.

With over 20 years experience

With over 20 years experience, we combine the highest levels of clinical care with exceptional customer service to provide a robust, independent medical report for your claim.

From the moment you contact us, we will be by your side to provide support and ensure you are fully informed at every step of the medical process.

“Just a quick email to say thank you for your help. To be honest our first conversation was so smooth and I felt like you genuinely cared about my case. It meant so much to me that someone was willing to open a door after so many failings to secure an appointment. Eventually, I had other companies offering to help but deep down I wanted to give you the business.“

OB, Injured Party

“Just a quick email to say thank you for your help. To be honest our first conversation was so smooth and I felt like you genuinely cared about my case. It meant so much to me that someone was willing to open a door after so many failings to secure an appointment. Eventually, I had other companies offering to help but deep down I wanted to give you the business.“

OB, Injured Party

Our ethos

As a responsible business, e-medicals place great emphasis on accountable business practices from employee profit share to reducing our climate impact, paving the way for thoughtful and accountable behaviour in the medico-legal sector.

Our friendly and professional team are on hand to answer any questions you may have. You can contact us in the following ways:

Book a call back

If you would like to book a free call back with one of our team for a time that’s suits you please e-mail your name, contact telephone number and your preferred contact date and time to medco@e-medicals.co.uk

By Post

1 & 2 Yeo Bank Business Park
Kenn Road, Clevedon,
North Somerset,
BS21 6UW

By Phone or Email

0845 219 8200
Our offices are open between 9am – 5pm Monday – Friday
Our Out of Hours Team are available to take your calls after this time.

Obtaining Your Medical Report

The cost of the report will be met by the Compensator and we will not ask you for payment at
any time.

Once the compensator admits liability in full or part , the Official Injury Claim portal will direct you to “Proceed to Medical” where you choose the location of your examination.

You will then be signposted to “Select Your Medical Report Provider”. e-medicals are an approved Medical Reporting Organisation and we will book and manage your medical examination with one of our trusted accredited experts.

The Official Injury Claim portal will then pass your case details to us so we can arrange the examination in line with the preferences you have selected.

Within 24 hours we will pass across your case details to the instructed medical expert.

We will contact you to agree a convenient time and location for your examination.

Within 3 to 5 working days of your examination, the medical expert will send us the medical report
which we will upload to the Official Injury Claim portal.

Your Examination

The aim of the examination is to have your injuries assessed by an independent medical expert who will then prepare a report on the likely course of the injuries and how they have affected your daily life.

The expert will ask general questions about your accident circumstances and the injuries sustained. You will need to mention:

The impact the injuries have had on your life
Any time taken off work
Any treatment you have received

At the examination, you will be required to present one form of ID such as your passport or driving license. The examination will last approximately 15 minutes.

Checking Your Medical Report

You will be notified when your medical report has been uploaded into the Official Injury Claim portal.

You must review the medical report for factual errors or missing information, requesting any amendments through the Official Injury Claim portal.

The Official Injury Claim portal will then notify us of your amendment request which we will then present to the medical expert.

The medical expert has 10 days to respond and we will upload any amended reports into the Official Injury Claim portal.

Your medical report will not be shared with the compensator until you have checked it for factual errors.

Once you have accepted the report, it will be sent to the compensator.

Checking Your Medical Report

Roles and Responsibilities

E-medicals

We are responsible for arranging your medical examination with an independent and accredited medical expert.
We will ensure the medical report is uploaded into the Official Injury Claim portal.
We will ensure all our correspondence is accurate and timely keeping you fully updated at all times.
We will be available to support you and be on hand to answer any questions you have.

Medical expert

Is responsible for conducting the examination and providing an independent opinion based on the facts of the case.
The medical expert’s primary responsibility is to the court.

You

As an unrepresented claimant, it is your responsibility to provide truthful and accurate information about your accident and injuries.
It is your responsibility to attend your medical examination.
It is your responsibility to provide ID at the medical examination (passport / driving license).
It is your responsibility to check the medical report for factual inaccuracies and missing information.

Unrepresented Claimant Service Levels

1. We will instruct the medical expert within 24 hours of receipt of your claim details from the Official Injury Claim portal.

2. The examination will take place within 20 days of receipt of instruction.

3. The medical report will be uploaded to the Official Injury Claim portal within 5 working days of the examination.

4. Report amendments will be completed within 10 days of request.

5. We will respond to all correspondence within 24 hours.

Our Service Promise to you

Our relationship with unrepresented claimants is incredibly important to us, that is why we are committed to providing the highest quality communication, service and support.

We promise at all times to:

Be honest, helpful, and courteous.
Listen to you and endeavour to fully understand your needs.
Do what we say we’ll do.
Always treat you fairly and with respect.

Complaints process

We are dedicated to providing service excellence and will ensure that all complaints follow a robust process that provides resolution as quickly as possible. We are committed to improving our service and value feedback which helps us to make improvements.

If you have a complaint, please contact us with details:

By Post
1 & 2 Yeo Bank Business Park
Kenn Road, Clevedon,
North Somerset,
BS21 6UW

Contact Us:
0845 219 8200
Mon – Fri: 9am to 5pm

info@e-medicals.co.uk

You can view our Unrepresented Claimants Complaints Policy here:

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